So, my doctor or nurse never called me back, surprise, surprise. Gahhh! They are running short on time (since I forgot they will be closed Thursday and they are never open on Friday).
I also got a bill in the mail that is REALLY making me mad. When Austin went to the ER for his concussion they somehow billed our old insurance, not the one I said was our insurance company, not the one they photocopied his card for, not the one I paid the copay for, or the one that they put in the computer. Where they pulled our old insurance information from a year ago from, I don’t know… being we have NEVER been to that hospital.
Here is the part that pisses me off though, his fall happened over 2 months ago, closer to three, and I have been calling the billing company once a week for 2 months leaving messages for them to call me back so they can get it straightened out. Not only have I NEVER gotten them to answer the phone, but they have never called me back no matter how many messages I leave. It’s also a long distance call, so I have phone bills out the ass from being on hold for up to an hour without a live person, just the message telling me to hold.
This is not the first billing problem I have had since switching insurance companies in July, I have had Matthew’s pediatrician, and Christopher’s neurologist send me a bill despite them photocopying my insurance card and collecting my copay… but that is not what bothers me. Both times it took a two minute phone call to clear it up and within a few weeks I get a statement from the insurance saying it is paid in full… no biggie!
I can guarantee if I blow off this ER bill, they will report me to collections and THEN I will get phone calls. Bobby thinks I should report them to the Better Business Bureau; something I would not have considered except for all this crap they are putting me through. So, I will be calling and leaving a message, and recording the time I call and if I do not hear back soon, I WILL be reporting them. I also plan on sending them a formal complaint letter.
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